Red Octopus
Refund Policy
RETURN POLICY
Last updated September 01, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Floor 5, Room 509, ST.Moritz Building, 1014 Pham Van Dong, Hiep Binh Chanh, Thu Duc, Ho Chi Minh city, Vietnam
Attn: Returns
Floor 5, Room 509, ST.Moritz Building, 1014 Pham Van Dong, Hiep Binh Chanh, Thu Duc, Ho Chi Minh city, Vietnam
Thu Duc, Ho Chi Minh city
Vietnam
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● goods should be in same condition as they took it
QUESTIONS
If you have any questions concerning our return policy, please contact us at: